How Much You Need To Expect You'll Pay For A Good American airlines book ticket 1-805-918-9018
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Contacting customer service for any issue or concern can prove challenging and universally frustrating. Although American Airlines offers various options to resolve customer queries, its specialized customer service structure may be difficult to navigate if you’re not familiar with the system.
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The customer service department can help with any travel-related topics. However, you need to contact a different department for refunds, AAdvantage member topics, cargo and parcel services, or customer relations issues, including all post-travel questions, complaints or disputes.
Here’s a breakdown to help you navigate the challenging American Airlines customer service system.
American Airlines customer service phone number
Here’s the number to contact customer service within the U.S. and copyright:
1-805-918-9018
After placing your call, the automated system guides you through a series of questions to direct you to the correct topic.
What types of things can customer service help with? You can call for reservations, ticket changes or cancellations, delayed or cancelled flights, receipts, baggage questions, special assistance or any other current travel questions.
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Generally, the quickest way to get through to a live agent is by pressing 0 at every prompt. Then, you’ll have the option to press 3 to remain on hold or press 1 to receive a call-back.
Didn’t get the answer you’re looking for? You can call back and speak to another agent who may have more experience or training or ask to talk with a supervisor.
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AAdvantage apply app
You can also contact customer service directly through the American Airlines app; however, you must be an AAdvantage member to use this new feature. Download the app and log in to your account. Tap the chat bubble icon on the home screen to connect directly to a customer service team member. There is also a 24/7 virtual help tool within the app.
American Airlines on Twitter
Although it's not the fastest way of getting an answer to your question, using Twitter could be a great way to get your problem solved if you feel like the other methods aren’t working. Since Twitter is public facing, the American’s customer service reps on Twitter can be more sympathetic to your needs.
The airline’s Twitter account is @americanair and its Twitter page is pretty active with reps trying to solve problems.
» Learn more: Effective ways to get airlines and hotels to bend their rules
Cargo and priority parcel customer service
American offers a separate customer service team, available 24/7, to help with all cargo related services, including:
General cargo.
Priority parcel service.
Animals.
Human remains.Go to the dedicated web page to book or track your shipment, find your cargo terminal, download schedules, or find a specific department email or phone number.
The American Airlines cargo phone number is 1-805-918-9018.
Requesting a refund
If your goal is to request a refund, there’s no need to contact customer service since the department doesn’t handle refunds and will direct you to the website.
Go to AA.com/refunds, where you’ll have the option to request a refund or check the status of a refund. At this time, there isn't a phone number; to make contact, you must use the website or mail.
If you need to contact the refund department after you have requested a refund:
Go to AA.com/refunds and scroll down to the bottom of the page.
Under "Customer Service," click on "Contact Refunds."
There you'll have the option to voice your concerns about a refund.
You can also fax the refund department at:
1-805-918-9018
International: 1-805-918-9018
Help with your AAdvantage account
If you have questions about your AAdvantage account, you can call for account-related questions, booking or cancelling award travel or checking program benefits.
Contact info within the U.S. and copyright
1-805-918-9018
Monday - Friday
8 a.m. - 7 p.m. (CT)
Contacting customer relationsThe customer relations department can assist you with any post-travel related questions, compliments, concerns or disputes. For example, if you experienced a problem on your flight you have the option to reach out by mail at:
American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
You can also go to the "Customer Relations" page and send them an email by clicking on this link.
Please note that American doesn't currently offer a method to contact the customer relations department by phone.
Social media feedback platforms
If you’d like to offer feedback about your experience with American Airlines, you can scroll down to the bottom of the AA.com page and click on the Facebook or YouTube icons. This method of communication is used for feedback only and doesn't offer solution-based opportunities.
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Final thoughts on contacting American Airlines customer service
There are a variety of methods for contacting American Airlines, depending on your specific needs. If you want to book a flight or have other travel-related questions, your best option is to call the 800 number or reach out on its app.
AAdvantage members are best served by calling the AAdvantage department. For refunds, bypass customer service and go directly to the refund site.
If you’re planning to send cargo, there's a separate customer service team. And if you have comments or concerns after completing your flight, you can use the customer relations page. Following these guidelines will help you streamline your customer service experience considerably. Returns/Refund/Cancellation Policy
Any PNR or itinerary receipt may be returned up to a year after the date of travel.Charges and fares must be paid to the carrier in any accepted currency. Cancellation fee: The exchange rate used when paying with a different type of currency than the one used to calculate the fare depends on the rules and restrictions of the bank, the credit card provider, and the carrier. Tickets that have been purchased and processed refunds may also be subject to these rules.
If you want additional information about your American flight cancellation, you can read it here:
We welcome your inquiries related to American applications and will be happy to assist you.
We have a call centre that is open every day of the week. We are reachable. You could also send us an email instead. Every email will receive a response from us within 48 hours.
American cancellation policy:
The percentage of the return you receive may vary depending on American policy, the justification for your refund request, and the amount of time between the date of your request and the date of your departure.
All airline refunds and future credits are subject to the fare limitations, policies, and procedures of each airline.
On the payment page, service costs will be converted into the currency of your nation.
Adults, children, elders, infants, students, and the military are all different categories of passengers.
Service charges will be applied to all changes, refunds, cancellations, and future credits per person and per ticket.
All post-ticketing fees, like our transaction service fees (booking fees), are not refundable and could vary at any time.
Any fees and charges levied by airlines or other suppliers are in addition to our fees.
Government fees and taxes might be changed at any time.
Your account will only be charged the final total price that our salesperson has displayed or discussed.
What is the American Airlines cancellation policy? Let's discuss here:
1. There are refund policies for the majority of our airline tickets. Only available if our travel suppliers' cancellation and refund policies are in effect and your refund request has been granted.
ou are not considered a no-show if we are able to secure waivers from the providers to handle this desired cancellation and refund (most no-show bookings are ineligible for any waiver from suppliers for refund processing).2. A large percentage of our airline tickets are not refundable.
The limitations, rules, guidelines, and procedures that apply to airline fares also apply to airline refunds and future credits.
3. Particular Services
All Special Services, accessible only upon request, are subject to each airline's inspection and approval process as well as its fare restrictions, policies, and procedures. The payment of Special Service Fees will be made at the time the service is provided, and they will only be reimbursed if the request is denied by the Airlines.
Special circumstances to look for:
Incorrect name
There is a discrepancy between the name on the passenger's airline ticket and the names on their passport or any other form of recognised government identification.
Visa/Passport
A letter of denial for a passport or visa is usually needed in order to process a request.
Baggage
Please save all receipts and luggage tags.
In the case of absence during a flight
You'll have to present proof demonstrating why you were unable to depart on time.
Resisted boarding
For your scheduled departure, you will be required to show documentation of the reason you were denied boarding.
Duplicate Tickets Copies of all tickets with the exact same itineraries as those reserved with us are required in order to submit a refund request.
American Airlines Airports
Hop on a(n) American Airlines flight today by flying to many destinations out of these domestic and international airports:
Airport Code
Country
Airport Name
Number of Flights
DFW USA Dallas-Fort Worth Intl. 599
CLT USA Charlotte-Douglas Intl. 536
ORD USA O'Hare Intl. 317
PHL USA Philadelphia Intl. 247
MIA USA Miami Intl. 193
DCA USA Ronald Reagan Washington National 152
PHX USA Sky Harbour Intl. 141
LAX USA Los Angeles Intl. 81
LGA USA LaGuardia 72
BOS USA Logan Intl. 57